Point of Sale is unable to open or connect to QuickBooks

When you  run an end of day report or a financial exchange and QuickBooks Point of Sale for Desktop tries to connect with QuickBooks Desktop, you see one of the following errors:
  • Point of Sale is unable to open QuickBooks
  • Error code 140014: QuickBooks POS cannot access your QuickBooks Financial Software company file
  • Error code 140015: Point of Sale could not establish a connection with QuickBooks
  • Error code 140025: Point of Sale was unable to open your QuickBooks Financial Software company file

Why this is happening

This may occur when:
  • QuickBooks Desktop is not open, the preference to allow the exchange of data with QuickBooks Desktop closed is not set.
  • QuickBooks Desktop is open, the company file you specified is not open.
  • The Preferences window is open in QuickBooks Desktop.
  • The QuickBooks file that is specified in the QuickBooks Point of Sale for Desktop company preferences either doesn't exist or is not the correct company file.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.
Important: Ensure that QuickBooks Point of Sale for Desktop and QuickBooks Desktop are updated to the latest release.
Solution 1: Ensure the right file is open and the correct preferences are set in QuickBooks Desktop
  1. Open QuickBooks Desktop and open the correct company file.
  2. Note: Press F2 in QuickBooks Desktop to verify the company file location. If it displays an incorrect data file:
    1. In QuickBooks Desktop, choose File and select Open Company.
    2. Select the correct file from the available view or browse to the correct company file from the Look in field.
  3. Verify that sales tax is enabled.
    1. From the Edit menu, select Preferences.
    2. On the left pane, select Sales Tax then go to the Company Preferences tab.
    3. Click the Yes radio button to turn on sales tax.
  4. Verify that Inventory is enabled:
    1. From the Edit menu, select Preferences.
    2. On the left pane, select Items & Inventory then go to the Company Preferences tab.
    3. Put a checkmark on the Inventory and purchase orders are active box.
    4. Click OK.
  5. Verify that the QuickBooks Point of Sale for Desktop application is allowed to run in QuickBooks Desktop:
    1. Log in with the administrator's username and password.
    2. From the Edit menu, select Preferences.
    3. On the left pane, select Integrated Applications then go to the Company Preferences tab.
    4. Ensure that Don't allow any applications to access this company file box is not checked.
  6. From QuickBooks Point of Sale for Desktop, click File > Preferences > Company > Financial > Setup QuickBooks Connection Now. Ensure that the right file is selected.
Solution 2: Create a new Windows user
  1. Click the Windows Start button and from the Search field, enter User Accounts. Press Enter.
  2. Select Manage another account.
  3. Click Create a new account, and name the new account Test. Choose Administrator as the user type.
  4. Log in to Windows with the newly created user account .
If the issue persists, try toggling your User Account Control (UAC) settings off and then back on.
Solution 3: Turn off the UAC preference
  1. Click the Windows Start button, and in the Search field, enter User Accounts. Press Enter.
  2. Select Change User Account Control settings.
  3. Click to clear the Use User Account Control preference. (In Windows 7, slide the bar to the bottom of the window toward Never Notify.)
  4. Click OK and restart if prompted.
  5. Reconnect POS and QuickBooks.
Important: We do not recommend leaving UAC off indefinitely, although toggling it off or lowering the setting sometimes helps to resolve integration issues between Point of Sale and QuickBooks. If these steps resolve your issue, we recommend returning your settings to what they were.
For Support Service Dial QuickBooks Point of Sale Support Number 1(855)441-4417 and get help.

Location: New York, NY, USA

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